About CX Advocate
Built by an architect. Not a consultant.
"I've watched companies spend millions on the wrong platform because they didn't have the data to compare. I built these tools so you don't have to."
25 Years in the Trenches
CX Advocate was built by a contact center architect with 25 years of hands-on experience designing, building, and migrating systems for Fortune 500 organizations. That's 25 years of vendor RFPs, platform migrations, capacity planning spreadsheets, and hard-won lessons about what the sales deck never tells you.
The problem has always been the same: decision-makers don't have access to the right tools at the right time. They rely on vendors to explain costs — which is like asking a car dealer to tell you if you need a car. They rely on consultants who bill by the hour to do analysis that should take minutes. And they make million-dollar platform decisions based on gut feel and sales presentations.
What CX Advocate Is
CX Advocate is a collection of practitioner-grade digital tools — not courses, not consulting hours, not webinars. Each tool is designed to give you a specific answer to a specific question:
- →What will each CCaaS platform actually cost us?
- →Are we ready to migrate to the cloud?
- →Which platform fits our requirements?
- →Where are our biggest operational gaps?
- →How do we improve quality and efficiency?
The Model
This is not a consulting firm. There are no retainers, no hourly rates, no "discovery phases." Every product is a one-time purchase or free download — you get the tool, you use it, you get your answer. No dependency created.
The goal is to give every contact center leader access to the kind of rigorous, data-driven analysis that Fortune 500 companies pay consultants $300/hour to produce — at a price point that makes sense for the actual decision being made.